My GCSE Tutors are undergraduates, graduates, qualified teachers and experienced teachers. Although mostly from a school teaching background, Tutors also come from other walks of life.
My GCSE Tutors selection process includes taking up professional references in respect of Tutors and checks with the Governments Disclosure and Barring Service (DBS) to ensure all Tutors are suitable to work with children.
Every student is an individual, and student and Tutor need to find their best approach together. The background information given before starting is of great help and the Tutor will ask for any additional information needed. However, all Tutors are expected to be up to date with relevant examination and course information and our Lead Tutors provide support to Tutors within their subject area and perform regular checks on the quality of tuition provided.
All tuition is provided online via the Bramble platform. Please ensure that tuition can be conducted in a quiet atmosphere conducive to concentration on the tuition involved. Provision of exercise books and textbooks is the responsibility of the client. Tuition normally consists of one-hour sessions. Shorter or longer sessions should be agreed in advance between client and Tutor.
The minimum charge for the attendance of a Tutor at a session is your hourly rate of charge for that Tutor. Please note that there can be considerable preparation involved before each session of tuition.
ILLNESS & HOLIDAYS
Please contact your Tutor directly over such matters, especially during the usual holiday periods, giving a minimum of 24 hours’ notice (except in unforeseeable situations). Cancellations without due notice will be charged at the one-hour rate.
PAYMENT FOR TUITION
Payment is made for a block of 15 sessions at the time of booking on the website. Once tuition has commenced, there are no refunds for the cancellation of sessions by the client prior to completion of the course. However, the course is flexible in terms of illness and holidays, and sessions can be rescheduled for an alternative date if the client provides a minimum of 24 hours’ notice of the cancellation of the session to the Tutor. The course of sessions can commence at any time of year.
You are, however, entitled to cancel the contract within 8 working days of your acceptance or deemed acceptance of these Terms of Business (“Cancellation Period”), in which case you will be entitled to reimbursement of all Fees paid to My GCSE Tutor.
CLIENT SATISFACTION POLICY
When a client has prepaid for a course of tuition, and a client is not satisfied with a particular Tutor or if a Tutor must stop tuition mid-course due to unforeseeable circumstances, My GCSE Tutor will endeavour to find a replacement Tutor. If a replacement cannot be found of the level and subject required by the Client, then My GCSE Tutor will refund the balance of the course fees paid by the client representing the number of pre-paid sessions for which the client does not receive tuition.
My GCSE Tutor acts as agent of the Tutor by providing introductions of Tutors to clients and vice versa. It also collects fees from the client on behalf of the Tutor together with its own fee in respect of its administration commission, which is included within the hourly rate quoted for a particular Tutor and which is payable solely by the client. VAT is applied where appropriate.
These Guidelines form a part of the client’s contract with My GCSE Tutor and with the Tutor. For further contractual details please see Terms and Conditions of Business (Clients) below.
DATA PROTECTION ACT
My GCSE Tutor is registered under the Data Protection Act to hold and use client data for the purposes of the services that it provides. Clients providing personal data to My GCSE Tutor are consenting to the use of that data by My GCSE Tutor for the purpose of effecting introductions to Tutors, for billing and fee collecting purposes and to enable My GCSE Tutor to contact the client and/or student from time to time.
Any opinion expressed by a Tutor is not necessarily an expression of the opinion of My GCSE Tutor.
TERMS AND CONDITIONS OF BUSINESS (CLIENTS)
These terms and conditions of business (“Terms of Business”) are between My GCSE Tutor (acting for itself and as agent on behalf of the Tutor supplied by My GCSE Tutor (“the Tutor”)) and the client and are deemed to be accepted by the client when the client completes the online form and payment is made.
The client is entitled to cancel the contract for the introduction of a Tutor with My GCSE Tutor and the Tutor within 8 working days of your acceptance or deemed acceptance of these Terms of Business (“Cancellation Period”).
The Tutor is responsible for co-ordinating the tuition and will request the necessary background information from the Client and/or student nominated by the Client (“the Student”) from time to time. Provision of exercise and textbooks is the responsibility of the client and will as required be supplied by the Client.
As agent contracting on behalf of the Tutor, My GCSE Tutor will not be liable to the Client or any third party for any act, omission or error (whether wilful, negligent or otherwise) of the Tutor.
Clients are not permitted to make private arrangements for tuition with Tutors introduced by My GCSE Tutor which includes payment of fees for such sessions otherwise than to My GCSE Tutor in accordance with its Terms of Business. If the Tutor pursuant to such a private arrangement provides such tuition or the client introduces the Tutor to other people who then make such arrangements bypassing My GCSE Tutor, the Tutor will be responsible to pay the commission that My GCSE Tutor has lost.
Once tuition has started, no refunds will be given to the client if the client does not use or complete all the sessions of the course of tuition by the last date for such sessions stated on the payment form once the first tuition session has been arranged with the Tutor. If however the Tutor is unable to complete the course of tuition, or the client requests a replacement Tutor because they are not satisfied with the original Tutor assigned to them, My GCSE Tutor will endeavour to find a suitable replacement with regard to the level and subject for which tuition is required. If My GCSE Tutor is unable to find such a suitable replacement Tutor within a reasonable time to complete the remaining sessions of the course, My GCSE Tutor will refund a portion of the fees pre-paid by the client representing the number of sessions that the Tutor or any replacement Tutor has been unable to complete.
If a client is not satisfied with a particular Tutor or if a Tutor must stop tuition mid-course due to unforeseeable circumstances, My GCSE Tutor will endeavour to find a replacement. Provided the replacement Tutor meets My GCSE Tutor’s criteria for suitability for the job in terms of subject and level knowledge and is available at the same time or another time convenient for the client, then My GCSE Tutor has fulfilled its obligations and no refunds can be granted if the client wishes to terminate prior to the end of the course.
Both the Client and the Tutor agree to notify the other in advance of any holiday commitments they may have, and any changes to the tuition timetable necessary because of illness. The Client and the Tutor will try to arrange an alternative date for cancelled tuition. If the Client fails to notify the Tutor and the Tutor makes her/himself available for tuition or the Client fails to give at least 24 hours’ notice of cancellation to the Tutor, the Minimum Fee will be charged. The Minimum Fee is the contractual hourly rate of charge.
If the Client wishes to terminate the tuition mid-course, the Client must give at least one week’s notice to the Tutor and to My GCSE Tutor. If the client has prepaid for a course of tuition and must terminate tuition mid-course, no refunds can be granted for the balance of the pre-paid sessions.
The Tutor is self-employed and engaged by the Client to provide tuition to the Student. The Tutor does not have power to bind My GCSE Tutor in any way.